Use this process to create a training knowledge base

By Lauri Elliot - A knowledge base can be a highly effective, inexpensive tool when traditional user training isn't an option. Here's a case study from an IT consultant and trainer that will teach you how to create and manage a training knowledge base.

http://www.techrepublic.com/article/use-this-process-to-create-a-training-knowledge-base/1039435