get the facts about bullying

The sleeping dragon is waking up! Although bullying at work has always existed, community awareness, media interest, inept management practices and victim injuries are encouraging this dragon to roar. The results are reflected in huge payouts, media outings and the high costs of poor productivity and employee disengagement within organisations.

Two of the key harmful factors are lack of awareness for targets and lack of validation by managers. They are sustained by the myths that create and sustain workplace bullying. Here are some samples....

1. Bullies are bad

Gen Y and Customer Service:

Gen Y, the Millennials, Young Un's whatever you want to call them are your youngest employees. The oldest ones turned 30 in 2010 (I wish I turned 30 in 2010!). And some of them just might need a little help in the people skills department. Now, let's not stereotype an entire generation, but let's not ignore what obsessive use of technology can do. If you grow up communicating primarily via text and e-mail, how can you master crazy skills like making eye contact? After all, you haven't looked anybody in the eye since that mean man at the hospital spanked you into existence. It doesn't even occur to you that texting at work is inappropriate you've been doing it at the dinner table for years.

Most of the workforce consists of Baby Boomers and Gen Xers, and depending on what business you're in, probably most of your customers as well. These people expect their co-workers and the people who serve them to have some people skills. If you are a manager, it is up to you to make sure your youngest employees have these skills.

Tracking Employee Training - Measuring Training Effectiveness with KPI's

By Albert Lilly - Tracking employee training and measuring training effectiveness is a key objective of any training and development department. Naturally, you want to ensure your investment in training of new hires and current employees delivers the expected results. One of the ways to assess the effectiveness of employee training is by establishing quality Key Performance Indicators (KPI). When created and tracked properly, they serve as a benchmark to measure and improve progress towards a set of broader based goals or objectives.